Frequently Asked Questions

1. How can I get an additional key fob or replacement gate access sticker for my vehicle window?  

Replacement key fobs and gate access stickers are available from the management office for $20 each.   As a reminder, please remove the old sticker when the vehicle is sold or traded.  Report any lost key fobs to the management office.

2. How do I reserve the summer kitchen for a special event? 

To ensure availability please contact the Management Office several weeks in advance.  There is no charge. 

3. What day is trash, recyclable and yard waste picked up?

Typically, trash is picked up every Friday, recyclables every other Monday and yard waste every Thursday.  Trash containers and yard waste may only be placed at the curb the night before pickup.  For additional information follow the link: http://www.coj.net/departments/public-works/solid-waste/faqs

4. What is the Palermo Community rules concerning trash container storage?

The community guidelines prohibit trash containers from being visible from the street or a neighbor’s yard.  If stored outside they must be behind a wall. 

5. What are the hours of the pool and gym? 

The pool is open each day from 8:30 am till dusk and the gym has 24 hour access with the key fob.

6. How can I help my Community?

Resident volunteers are always needed and welcomed for service on several Committees.  Please contact the Management Office or review the website under “Committees” for contact.

7. I’m having multiple overnight guests.  Where can they park? 

Guests may utilize the overflow parking in the pool and gym area by advising the Management office of the date and number of vehicles. Overnight street parking is prohibited.

8. My street light is out.  How do I get it repaired?

Residents may contact the Management Office or JEA directly athttps://www.jea.com/Outage Center/Report_a_Streetlight_Issue/

9. Can I have a basketball hoop in my driveway? 

Palermo CC&R’s prohibit the installation of any permanent basketball fixture.  Portable hoops MUST be stored out of sight following the play period and may not be left up overnight.

10. Does the Community have neighborhood activities?

The Community hosts several annual activities including a Spring Community Garage Sale and Fall Oktoberfest.  Each month residents hosts a TGIF event and a Wednesday “Girl’s night out”.   Please check with Social Committee for schedules and information.

11. Is there a resource to replace or paint my mail box?  

Palermo residents are responsible for painting and maintaining their mailboxes as necessary. However, due to a surplus in the 2019 budget, our maintenance staff began a program to paint and refurbish all community mailboxes.  Mail boxes were removed, sandblasted and powder-coated.  A solid brass 3” style number was selected as “standard”.  There is no charge for this maintenance service.  Please note that residents continue to be responsible for replacing their mailbox and post if either is damaged beyond repair

The “standard” mailbox is Model # CAR1BOX - Color Black.  The mailbox, post/base and newspaper holders are made to Palermo specifications and can be purchased from Sundance Sign Graphics, 11259 Business Park Blvd., Suite 3, Jacksonville Fl. 32256   Office Phone 904.287.4949 or Cell Phone 904.451.6808

If desired, the Management Office at (904) 461-5556 can provided contact information for an experienced handyman to sand and repaint.